Exchange Tickets

Tickets may be exchanged for any performance of the same production up to two hours before curtain. Tickets cannot be exchanged between different productions. Exchanges are subject to availability; we recommend that you make arrangements as early as possible.

Ticket prices vary according to subscription plans and performance dates. If you exchange into a higher-priced performance, you will be charged the appropriate difference in price. Exchanges into a lower-priced performance will not receive a refund for the difference.

If you are not sure which future performance you would like to attend at the time of exchange, we will hold the tickets at Will Call until you decide. 

Tickets cannot be exchanges once the performance has passed. Unused tickets cannot be used for other productions.

To exchange, call the Box Office at 412-431-CITY (2489.

For regular ticket holders there is a $5 per ticket exchange fee. 
City Theatre Subscribers may exchange tickets without additional exchange fees.

Donate Tickets

If you are unable to attend a show, you may donate your tickets back to City Theatre. We will provide you with a receipt for a tax-deductible contribution in the amount of the ticket value. 

You must call the City Theatre Box Office at 412.431.2489 BEFORE your ticketed performance to donate your tickets.

Redeem Vouchers

Each Flex Voucher can be redeemed for any performance of any production during the current subscription season (not valid for City Events or special presentations).

Vouchers can be used in any combination: all for one show, one each for six shows, or anything in between. Once redeemed, flex tickets may only be exchanged for other performances within the same production.

Vouchers can be redeemed by phone (412.431.2489) or in person at the City Theatre Box Office. Seating is subject to availability so we highly recommend that you reserve your tickets in advance. 

Unused vouchers may be donated as a tax-deductible contribution to City Theatre. We will provide you with a receipt for a tax-deductible contribution in the amount of the ticket value. Vouchers can only be donated during their subscription season.